PortuStories · Data Deletion

Delete your account and data

This page lets you delete your PortuStories account, published by PortuStories, and the data held against it. It works for both the Android app and the website, and you do not need the app installed to use it.

Deleting your account is permanent

You permanently lose access to every collection you have bought — Lendas dos Açores, Clássicas and Romances Clássicos included.
Deleting does not refund anything — refunds are a separate request to Stripe or Google Play under their own policies — and purchases cannot be restored to a new account if you sign up again later. You would have to buy them a second time.
Any active subscription must be cancelled separately in Google Play or Stripe. Deleting your account here does not stop future billing.
Your reading progress, saved vocabulary, streaks and achievements are erased.

If you only want a fresh start, use Clear my learning data below instead — it keeps your account and everything you have paid for.

How to request deletion

1Sign in below with the same method you use for PortuStories — Google, or your email address and password.
2Choose whether to delete your whole account or only your learning data.
3To delete the account, type DELETE in the confirmation box and press the button. Deletion happens immediately and cannot be undone.

Cannot sign in? Email dxk@portustories.com from the address on your account and we will verify your identity and delete it for you within 30 days.

Delete now

What gets deleted

Erased immediately when you delete your account:

Account record: Email address, display name, profile photo and sign-in method held by Firebase Authentication.
Profile document: Your marketing-consent choice, any purchase flags and your novel reading positions stored against your account.
Access records: Your server-side entitlements (what you had unlocked) and your free-story allowance record.
Learning data: Reading progress, saved vocabulary, review schedule, streaks and achievements synced to our servers.
E-mail and notifications: Queued and sent e-mail history, delivery events for your address, sending-frequency records, and the link between your account and any device registered for notifications.
Ratings and feedback: Your story ratings are removed and the public averages recalculated without them. Problem reports and feedback you sent are deleted.
On-device data: Everything the app stored in your browser or device storage, cleared as part of the same action.

What is kept, and for how long

Payment records: Held by Stripe and Google Play, our payment processors, for up to 10 years to meet tax and accounting law.
Purchase ledger: PortuStories keeps the provider transaction ids and purchase tokens for what you bought, with your account id replaced by a one-way hash, for up to 10 years alongside the accounting records. It lets a refund you request from Stripe or Google Play be reconciled after deletion and stops a purchase token being claimed by a second account. It cannot restore access to a new account.
Unsubscribe record: If you ever unsubscribed from our e-mail, or a message to you bounced, the address stays on our suppression list so we do not mail it again.
Erasure markers: A one-way hash of your account id, and of each e-mail address we ever wrote to, is kept so that a message or delivery report still in flight at the moment of deletion is discarded rather than stored. The hashes cannot be turned back into the id or the address.
Anonymous analytics: Aggregate usage statistics that were never linked to your identity and cannot be traced back to you.
Encrypted backups: Residual copies may persist in routine encrypted backups and are purged within 30 days.

Questions about your data? Email dxk@portustories.com. See also our Privacy Policy.